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Services - NAK - IT and Networking Managed Services

We appreciate the challenges companies face when it comes to delivering IT projects

 

Consulting

We appreciate the challenges companies face when it comes to delivering IT projects.  Whether it is lack of expertise and experience in a specific technology, or simply a challenge in having the resource available, we can help.   Our team of expert IT consultants will ensure that regardless of the size or complexity of the project, you will have the right resources delivering the right outcomes when you need them.  We provide you with a pool of experienced consultants, providing a natural extension to your team.

Our consultancy services include the assistance of creating your IT strategy & roadmap, technology health checks & readiness assessments, best-practice technical architecture, or simply a technical resource that can run and successfully complete a project.  Whatever the need, we provide a tailor-made service to fit your requirements and ensure successful outcome.

Through the use of our DOTS process (Discover, Optimise, Transform, Support) we will ensure our team fully understands both the technical and business requirements by carrying out our initial ‘Discover’ workshop.  This consultative approach will lead us to agree jointly the most appropriate resource allowing the project to be delivered on-time and to budget. This approach ensures you achieve your objectives with the minimum of risk and exposure.  Our detailed proposal will provide competitive & transparent pricing tailored to your actual requirements, allowing you to engage with us in complete confidence, knowing the work will be done to an exceptional standard.  Our experienced Project Management Office (PMO) manages all engagements and will dovetail into your organisation to ensure a successfully delivered project.

 

Managed Services

Every company needs to provide IT support. Ensuring the IT infrastructure is fully operational, secure and resilient irrespective of location or time of day to allow the business to concentrate on core activities.   Businesses often struggle to provide these support functions to a consistently high standard.  It isn’t that the skills are unavailable in-house, more often it is down to too few resources and the pressing demands of the business to deliver new mission critical IT projects.

NAK’s Managed Services assists organisations in supplementing the in-house capabilities or taking on whole service functions.  By delivering critical support functions, we allow businesses to focus on their most important tasks.  By reducing these, often mundane, business as usual activities, your existing IT team can focus on delivering more fulfilling work, as well as ensuring important time-sensitive projects are delivered.

Our Managed Services are tailored to your requirements. Our flexibility and dynamism allow us to provide exactly what you need, ensuring you receive a service that fits perfectly with your requirements. We start any engagement utilising our Discover process, part of our DOTS methodology, to ensure we fully understand everything you are looking to achieve.  This allows us to design and implement the precise service you require to exceed the agreed objectives set out at the start of the project.

NAK’s range of Managed Services include:

Multi-lingual Service Desk

Patching as a Service

Monitoring as a Service

Backup services

"We’ve been working with NAK for several years now and we’re very happy with the service they provide. So much so that, in February 2018, we made the decision to move all our frontline IT support to the NAK Service Desk, as they were able to provide capacity which surpassed what we could offer internally.

During the recent global pandemic, we saw a peak in requests as our end users adjusted to a new way of remote working. NAK were able to accommodate the increased workload without dropping their very high standards, whilst maintaining SLA targets.

Our users continue to receive exceptional support from the team and we look forward to working on new areas with NAK as our strategic partner for many years to come."

Mark Payne, Service Delivery Manager, WSH Ltd

 

Project Delivery

We pride ourselves on the calibre of our Project Management Office and our colleagues who work within the team.  With upfront planning and meticulous ongoing management, our projects are delivered on time and to budget.  We ensure deadlines are met, users experience high calibre deployments and senior executives are fully informed as the project progresses. Our project teams utilise formal project methodologies as the foundations, but will always customise their planning to take into account your own requirements for a ensure a successful outcome. The key is to be in control and sufficiently dynamic to respond to the inevitable unplanned complexities, in order to ensure a successful delivered project.

Get in touch

 

Want to find out more about our NAK services? Fill out our contact form and someone from our team will get back to you as soon as possible.

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